Customer Success
For the past two decades, Twin Cities-based Blue Net has delivered a full range of IT services and solutions to local, regional, and national businesses of all sizes.
We wear each customer success story as a badge of honor. Read a few below and understand how Blue Net can transform your IT.
Customer Profile and Industry
Landform is a multi-disciplinary consulting firm that offers a full range of integrated site design services. They offer a unique SensiblyGreen® approach to site design and development challenges for Planning & Urban Design, Retail & Commercial Design and Residential Design
Project
Microsoft Office Teams Rollout, including Microsoft Phone System and conference calling implementation. Migration of calling queues and ring groups from a Mixie VoIP system to the Microsoft Office Phone System.
Technologies
Microsoft Office, including SharePoint, Teams, Audio Conference Calling, Microsoft Phone System, Domestic Calling Plan
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The Challenge
Landform’s VoIP phone system was expensive and did not have the advanced collaboration features to meet Landform’s fast-paced environment. Mobile and remote staff wanted a VoIP solution that would integrate into Microsoft Teams and work on any of their mobile devices including mobile phones, tables, PCs, and notebooks.
Blue Net’s Solution
Blue Net analyzed their current phone system and recommended a plan to roll out Microsoft Teams using the Microsoft Phone System for VoIP communications. A pilot group was established to ensure the features in the Microsoft Phone system and Microsoft Teams would meet the company’s requirements. After a successful pilot, Blue Net configured the backend Microsoft Phone System for ring groups, business hour greetings, holiday greetings, and general voicemail box.
Summary
Landform now has a modern VoIP system fully integrated into Microsoft Teams as their main collaboration platform.
Customer Profile and Industry
Matrix-NDI is a nation-wide leader providing Structured Cabling, Cloud and Hosted solutions, Voice and Contact Center Solutions, Telecom Choices, Facial Recognition, PoE Lighting, IT Networking Design and Deployment, IT Security, Premise Security, and Managed IT Services.
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The Challenge
Matrix-NDI’s previous IT partner was not meeting their expectations. Matrix-NDI wanted a more proactive Managed Services partner with deeper technical expertise. Matrix-NDI faced challenging security and application delivery challenges and needed a comprehensive review of their entire technology infrastructure.
Blue Net’s Solution
Blue Net delivered a comprehensive Security Cross-Check Assessment ®, developing action items designed to secure Matrix-NDI’s IT infrastructure and reduce risk. Blue Net incorporated these action items into the managed services onboarding process and began to deliver secure and robust IT support. Matrix-NDI also engaged Blue Net’s Business Solutions team to develop a solutions roadmap leveraging Teams, SharePoint, and other Office 365 tools they owned but were not utilizing. As a Managed Service Provider, Blue Net was tapped to provide the IT support that Matrix-NDI needed.
Summary
Matrix NDI needed to upgrade to an IT partner with the knowledge and technical team to meet their IT security and operations challenges. Blue Net addressed these challenges and continues to provide ongoing IT strategy and support, so Matrix-NDI can focus on going their business.
Customer Profile and Industry
The mission of Gleaners Community Food Bank of Southeast Michigan is to provide households with access to sufficient, nutritious food, and related resources. They accomplish this through collaboration, efficient operations, education, and innovative solutions to achieve a hunger-free community in southeast Michigan.
Project
Create a Delivery Management System to track the constituents who are enrolled in the program, along with deliveries, surveys, and call logs.
Technologies
SharePoint Lists, PowerApps, and Power Automate.
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The Challenge
Gleaners created a new food delivery program and were using Microsoft Excel spreadsheets to track all data points. This process was hard to manage and make visible to the right people. Automated processes were also virtually impossible to trigger and manage due to the static nature of Excel.
Blue Net’s Solution
We built a complete SharePoint solution using only out-of-the-box features and functionality. The solution has multiple components:
All data points are now tracked individually, making automation and reporting a breeze. The flexible nature of SharePoint allowed Gleaners to make multiple enhancements after going live without any impact to their process.
Summary
Gleaners Delivery Management System created a flexible and efficient platform to track all information in one place. They can now spend more time serving people and working towards their mission of ending hunger in southeast Michigan instead of spending time and energy trying to manage backend data.
Customer Profile and Industry
Our customer is a specialty law firm specializing in many different loan transactions, including real estate acquisition, real estate development, asset-based loans, and constructions loans.
Project
Create a Loan Package Generator that automates and streamlines the process of creating and manipulating legal documents for certain loan packages
Technologies
SharePoint and Power Automate
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The Challenge
Johnson Bealka PLLC had a labor-intensive process for copying legal document template files and populating customer-specific data in many dozens of places in each file. The process was tedious to perform and susceptible to mistakes.
Blue Net’s Solution
Every task in the process is now automated with one central form to fill out. Once filled out, the form is used to generate all the documents for that specific loan package. This populates documents that used to be filled out manually.
Summary
Our Customer’s Loan Package Generator allows for much greater efficiency in process, quicker turnaround time for the production of documents, and cost savings to the law firm and its clients.
Customer Profile and Industry
Turck USA is a specialty manufacturer in sensor, fieldbus, and connectivity products, as well as interface technology, human-machine interfaces (HMI), and RFID systems. Turck offers efficient solutions for factory and process automation applications.
Project
Create a tracking system to monitor and manage ISO trainings completed by employees.
Technologies
SharePoint and SharePoint Workflow
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The Challenge
Turck did not have an effective method of keeping track of who completed trainings for their ISO 9001 certification. Trainings were tracked in a master Excel list, and the process was completely manual. They were looking for a solution that automates the process and is more efficient and effective.
Blue Net’s Solution
Summary
Turck now has an automated way to keep track of and assign trainings to all employees. Audits can be completed in a fraction of the time now that everything is stored and organized more efficiently than in the previous master Excel spreadsheet. Built-in time stamps are used to keep track of completion dates, and managers can save time by going to their dashboard to get quick views of what is outstanding vs trying to have to make sense of a possibly outdated spreadsheet.
Customer Profile and Industry
Impact Innovations, Inc. was founded in 1968 in Maynard, Minnesota. The company provides seasonal wholesale décor, fabric, and paper products to retailers. The company also provides custom marketing and merchandising products, in-store signage, merchandising displays, and loyalty card production for customers throughout North America.
Project
Develop an Internal/External portal for Impact Innovations to manage jobs and, at the same time, allow clients into the portal, so they can collaborate on documents, images, and the production process.
Technologies
SharePoint and SharePoint Workflow
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The Challenge
Impact Innovations needed a way to effectively track and store data related to each job and order that a client placed.
Blue Net’s Solution
Summary
Impact Innovations now has a one-stop-shop for orders, artwork files, and accounting files for their clients. It provides both Impact Innovations and their clients with a flexible and portable platform to collaborate and transfer data. This solution has eliminated hundreds of emails with attachments and potentially secure information. Impact Innovations and their clients now get alerts when key events happen and can visit their portal daily to see new information that needs their attention.
Customer and Industry
The City of Burnsville.
Project
Create a new Intranet platform.
Technologies
Office 365 and SharePoint.
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Customer Profile
The City of Burnsville’s goal is to provide quality services and amenities for residents and visitors to enjoy.
The Challenge
Blue Net’s Solution
Search and Usability:
Summary
Customer and Industry
Medtronic medical technologies.
Project
Customize the Home page and a sub-site for the Neuromodulation Sales Training department at Medtronic.
Technologies
SharePoint
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Customer Profile
Medtronic’s medical technologies help make it possible for millions of people to resume everyday activities, return to work, and live better, longer. We’re able to do this with the help of some very special people around the world: 38,000 dedicated employees who share a passionate purpose to improve lives, thousands of medical professionals who share their insights and ideas, and hundreds of advocacy associations that help us share information so people with debilitating diseases know relief is possible.
Business Challenge
Blue Net was asked to customize the Home page and a sub-site for the Neuromodulation Sales Training department at Medtronic.
Blue Net’s Solution
Customer and Industry
Dakota Provisions is a state-of-the-art turkey processing plant that produces homegrown, world-class products.
Project
Convert Flash-based website into a HTML5, CSS3, jQuery, and PHP5 off the CMS called WordPress. (https://www.dakotaprovisions.com/)
Technologies
Apache web server, MySQL, HTML5, CSS3, jQuery, and PHP5
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Customer Profile
Dakota Provisions manufactures and produces poultry and protein products that are specially designed for retail and food service partners. Located just east of the James River, Dakota Provisions was founded by a co-op of growers, most of whom are members of Hutterite communities.
The Challenge
Blue Net’s Solution
Summary
Upgrading Dakota Provisions website from Flash to a more stable platform proved to be a simple and fast transition. The cost-effective result is a cutting-edge website utilizing best practices which provides a backbone for easy use and growth. Dakota Provisions now has control of their website, and we’re excited to see them grow.
Customer and Industry
Local Government Information Systems (LOGIS) is a consortium of Minnesota local government units.
Project
The Minnesota Bureau of Criminal Apprehension (BCA) had developed a new database, schema set, and several interfaces to gather data from law enforcement agencies across the state and provide centralized reporting services on this data, but its users were encountering difficulty navigating the database.
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Customer Profile
The purpose of LOGIS is to provide effective, reliable, and adaptable technology solutions to Minnesota public agencies through the sharing of ideas, risks, resources, and costs in a cooperative partnership that evolves with agencies’ needs.
The Challenge
Adoption by local law enforcement agencies of the new data sharing technologies developed for CIBRS had been very slow due to the complexity of the project. The team that developed the database and schemas may have underestimated the difficulty local agencies would have finding technical resources with the necessary skills to meet the requirements of the new system.
Blue Net’s Solution
Customer and Industry
US Bank is a diversified financial services company with headquarters in Minneapolis, Minnesota. US Bank offers a comprehensive range of financial solutions to meet the needs of individuals, businesses, institutions, and government entities.
Project
Redesign the US Bank treasury department system centered on a modular task execution engine with a standard interface that made adding, moving, modifying, and deleting functionality faster and less prone to side effects.
Technologies
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Customer Profile
With assets of $207 billion, US Bank is the 6th largest financial services holding company in the United States. The company operates 2,411 banking offices and 4,999 ATMs, providing a full line of banking, brokerage, insurance, investment, mortgage, trust, and payment services products to consumers, businesses, and institutions. Their premier Five Star Service Guarantee assures customers of key valuable banking benefits and services; if the guarantee is not met, customers will be paid for their inconvenience. U.S. Bancorp is the parent company of U.S. Bank.
The Challenge
The US Bank treasury department had been relying on several Microsoft Access databases (97 version) and applications to manage accounting, payments, and reporting for a large portion of their derivative and debt transactions. These transactions represent billions of dollars in securities. The MS Access databases and applications had evolved over 10 years time as new transaction types were added, new accounting demands arose, and regulatory reporting requirements multiplied. The applications have been in constant flux, and that situation is expected to continue.
The applications and data required constant maintenance, and the IT support team was being overwhelmed while trying to meet the support needs, as well as trying to implement new features requested by the users. Business logic and processes had become increasingly complex and intertwined while spread over many objects (code modules, code behind forms and code behind reports, Access queries, stored procedures, and user documentation). This evolution created a system that was difficult to understand, easily broken, and time consuming (i.e. costly) to troubleshoot and extend. In addition, these critical business applications did not meet the basic security and audit requirements implemented by the bank’s regulatory teams.
Blue Net’s Solution