Understanding what a managed service provider like Blue Net does and how we do it can help you discover what we can do for your organization.
What are Managed IT Support Services and Why Do They Matter?
Ongoing IT support used to be very expensive. The more issues a client had, the more attention was needed from the IT provider. The outdated way of handling this was the IT provider charged for the time they spent on the client. This cleared the way for IT providers to make their money depending on how problematic a client was. This was bad for the service providers because it meant an unreliable revenue stream, and it was a disservice to clients because providers would only fix the issue and move on
Managed support services changes all of this. For a single, fixed monthly fee, the IT provider handles everything within the scope of a service level agreement. Now, the focus is taken off the client and realigns it to the service provider itself. Proactive measures to reduce the number of issues an organization has realigns the provider’s and the client’s goals. The provider and client see many benefits from this model:
Hold providers accountable – The reason a client seeks out support is to reduce costs and enhance efficiency. A managed services agreement ensures the IT provider does all it can to accomplish both of these goals because it’s also in their best interest to do so.
Proactive support – Now, instead of the client waiting for support, issues are remedied as soon as they are found. Further, the IT provider will take steps to make sure these issues never appear again, using permanent solutions instead of temporary ones.
Strategic planning – By aligning the goals of both organizations, you can better plan for future growth and technology upgrades to reduce downtime and system outages.
Technology Drives Your Business, So Make Sure It Has the Best
At Blue Net, we understand that the hardware and software you use is the engine that allows you to connect with customers and deliver your products. This is why many businesses choose providers like Blue Net for peace of mind amid uncertain requirements, unpredictable costs, and an uncertain marketplace. Our managed services offer a variety of benefits beyond lower costs:
Your network and technology always need to be available when you need them and your critical applications need to be constantly supported and updated. When these systems fail, you lose more than money; you lose trust from vendors and customers. Blue Net is efficient at making sure these business functions are always available and implementing procedures to get them back when they go down.
The business world is always changing and your organization needs a plan to stay relevant. Managed service providers have the same goal and are best equipped to see the future and find the most cost-effective way for you to get there.
No business is free from risk, but any impact can be minimized with proper planning and adherence to best practices. This is how a modern MSP approaches your technology, especially for security and compliance issues.
Our Managed Plans
Fully Managed Plans
Do you have few or no IT staff and prefer to focus on your business instead? This comprehensive plan is designed for organizations like yours that need full-service end user support and managed services.
Looking for services to supplement your IT staff? This high-value plan is a good fit for businesses that need end user support and supplemental managed services.
Do you have some of your IT needs addressed, but still need end user support? Blue Net’s team works in tandem with your IT team to deliver a complete IT solution for your business.
BlueAssure Infrastructure Advantage
Do you need help managing all your critical servers and networking devices?
This device-based plan is a comprehensive solution for one simple price per device.
BlueAssure Infrastructure Plus
Do you need help managing your networking devices only? The Infrastructure Plus plan delivers comprehensive network management.
The Infrastructure Plus plan delivers comprehensive network management.
Blue Net is your strategic technology partner delivering first-class, client-focused services and support. Our team stays on top of the latest technology and business trends to help companies meet and exceed their IT needs.