Service Status

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Status: Scheduled

Service: we will be performing a hardware refresh of network security edge devices.

Date & Time: Friday May 22nd 2020 at 9:00 PM to May 23rd at 5:00 AM

Impact: There will be periodic expected service unavailability throughout this maintenance.

Summary: The affected services include the following:

  • Multi-tenant & Private Cloud hosted Desktops & Applications
  • Hosted Phone/PBX/Voicemail systems
  • Cloud Managed Wireless (as a service)
  • Hosted email & SharePoint
  • Private cloud virtual machines

If you experience any interruption of service after the maintenance is complete, please contact support.

Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

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Status: Completed

Summary: The security devices were upgraded and all components have been tested out.

If you experience any interruption of service after the maintenance is complete, please contact support.
Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.
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Status: Scheduled
Service: we will be performing a hardware refresh of network security edge devices
Date & Time: Friday August 16th 2019 at 9:00 PM to August 17th 2019 at 5:00 AM

Impact: There will be periodic expected service unavailability throughout this maintenance.

Summary: The affected services include the following:

Multi-tenant & Private Cloud hosted Desktops & Applications
Hosted Phone/PBX/Voicemail systems
Cloud Managed Wireless (as a service)
Hosted email & SharePoint
Private cloud virtual machines

If you experience any interruption of service after the maintenance is complete, please contact support.
Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.
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Service: Blue Net service desk
Date & Time: Thursday, July 4, 2019

Impact: Our regular business hours service desk will be closed for the 4th of July holiday. Business Critical support will be available on-call.

Summary: Critical Support is available 24/7 by calling (651)-203-8850

Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

Status: Completed
Service: Public DNS

Date & Time:  Friday, 06-14-19 to 06-15-18  6PM-2AM

Summary: We are performing Public DNS configuration maintenance.

Impact: Little to no end-user impact expected. However, all hosted systems may have service disruptions.

Status: Scheduled
Service: Public DNS

Date & Time:  Friday, 06-14-19 to 06-15-18  6PM-2AM

Summary: We are performing Public DNS configuration maintenance.

Impact: Little to no end-user impact expected. However, all hosted systems may have service disruptions.

The phone system upgraded without issues.

Date & Time: Friday May 22nd 2019 at 6:00 PM CST – 10:00 PM
Impact: There may be periodic expected service unavailability throughout this maintenance.
Summary: The affected services include the following:

Hosted Phone/PBX/Voicemail systems

Phone calls to Blue Net employees, our support line, and after hours line.
Loss of service will happen intermittently throughout the upgrade.
If you experience any interruption of service after the maintenance is complete, please contact support.
Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

Date & Time: Friday 22nd 2019 at 8:00 PM CST – 07:00 AM next morning
Impact: There may be periodic expected service unavailability throughout this maintenance.
Summary: The affected services include the following:

Multi-tenant & Private Cloud hosted Desktops & Applications
Hosted Phone/PBX/Voicemail systems
Cloud Managed Wireless (as a service)
Hosted email & SharePoint
Private cloud virtual machines

Phone calls to Blue Net employees, our support line, and after hours line.
Loss of service will happen intermittently throughout the upgrade.
If you experience any interruption of service after the maintenance is complete, please contact support.
Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

Service: Blue Net service desk
Date & Time: Monday, December 24, 2018,  Tuesday, December 25, 2018, and Tuesday January 1, 2019
Impact: Our regular business hours service desk will be closed for the Christmas Eve, Christmas Day, and New Year’s  day holidays. Business Critical support will be available on-call.
Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2

Service: Blue Net service desk
Date & Time: Thursday, November 22, 2018 and Friday, November 23, 2018
Impact: Our regular business hours service desk will be closed for the Thanksgiving holiday. Business Critical support will be available on-call.

Summary: Critical Support is available 24/7 by calling (651)-203-8850

Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

Status: Completed
Service: Citrix/Netscaler Gateway

Date & Time:  Monday, 10-01-18 to 10-02-18  7PM-2AM

Summary: We are performing configuration maintenance on Netscaler Gateway

Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period.

Service: Blue Net service desk
Date & Time: Wednesday, July 4, 2018

Impact: Our regular business hours service desk will be closed for the 4th of July holiday. Business Critical support will be available on-call.

Summary: Critical Support is available 24/7 by calling (651)-203-8850

Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

Service: Blue Net service desk
Date & Time: Monday, May 28, 2018
Impact: Our regular business hours service desk will be closed for the holiday. Business Critical support will be available on-call.
Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2

Status: Completed
Service: Citrix/Netscaler Gateway

Date & Time:  Wednesday, 04-11-18 to 04-12-18  6PM-2AM

Summary: We are performing configuration maintenance on Netscaler Gateway

Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period.

Status: Completed
Service: Citrix/Netscaler Gateway

Date & Time:  Tuesday, 01-16-18 to 01-17-17  6PM-2AM

Summary: We are performing configuration maintenance on Netscaler Gateway

Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period.

Service: Blue Net service desk
Date & Time: Monday, December 25, 2017 and Monday January 1, 2018
Impact: Our regular business hours service desk will be closed for the Christmas and New Year’s holiday. Business Critical support will be available on-call.
Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2

Service: Blue Net service desk
Date & Time: Thursday, November 23, 2017 and Friday, November 24, 2017
Impact: Our regular business hours service desk will be closed for the Thanksgiving holiday. Business Critical support will be available on-call.
Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2

Status: Completed
Service: Citrix/Netscaler Gateway

Date & Time:  Wednesday, 10-18-17 to 10-19-17  6PM-2AM (Completed at 8:30PM)

Summary: We are performing configuration maintenance on Netscaler Gateway

Impact: Remote users attempting to log into Citrix using the Netscaler may experience intermittent outages during the maintenance period.

Service: Blue Net service desk
Date & Time: Monday, September 4th, 2017

Impact: Our regular business hours service desk will be closed for the Labor Day Holiday. Business Critical support will be available on-call.

Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2

Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.

Service: Blue Net service desk
Date & Time: Tuesday, July 4, 2017

Impact: Our regular business hours service desk will be closed for the 4th of July holiday. Business Critical support will be available on-call.

Summary: Critical Support is available 24/7 by calling (651)-203-8850 – listen for prompts, select option #2

Service status can be tracked here: https://status.bluenetcloud.com and you can subscribe to these on twitter as well.