Why MSP Experience Matters When Choosing a Provider

When your business needs IT support, you can turn to a managed service provider (MSP). An MSP can help you achieve an IT environment that’s responsive, cost-effective, and resilient. While there are plenty of MSPs to choose from, not every MSP is created equal. An MSP’s experience can mean a world of difference when it comes to helping you reach your IT goals.

Why MSP Experience Matters

Your infrastructure is a complex web of systems and devices. In order to keep everything running smoothly on the front end, someone has to manage your IT from the back end. However, maintaining your IT isn’t solely about putting in time and effort. For your environment to stay in peak condition, it requires knowledge and IT support experience.

While most MSPs have the capabilities to handle your IT, it’s necessary to be wary of who you partner with. But if any IT company can manage your infrastructure, why does it matter who does it? Think about it like this: when you’re looking for a dentist, do you choose someone who just got their degree? Most likely, you’d rather be in the care of someone who has been in the business for years and has good reviews to back them up.

The reason why you pick the more experienced option is that not only have they demonstrated their ability to perform the job, but you also know they’ve done it with success. The same is true for managed services. A seasoned MSP has experience in using tried-and-true managed services best practices that benefit their clients in one way or another. For example, Blue Net’s level one technicians are more experienced than the average help desk specialist, allowing us to solve technical issues with the first person you talk to.

Questions To Ask Managed Service Providers

With all the different vendors out there, it can be difficult to know how to choose a managed service provider that’s right for your company. The best way to sort through the noise is to start asking questions. Here are just a few questions you may want to ask:

• Does the provider have experience with your industry?
  • Every industry has unique IT needs. An MSP that has experience working with businesses in your industry has a clear understanding of what works and what doesn’t. This means they have a greater ability to customize their services to fit with your operations. As a result, they can reliably implement long-term solutions that make sense for your organization.
• What does their comprehensive support include?
  • As mentioned earlier, you want an MSP that has experience working with companies in your sector. At the same time, you don’t want an MSP with a narrow focus. They should offer a comprehensive program that includes a wide spectrum of solutions to cover every aspect of your infrastructure.
• Can the services they offer scale with your business?
  • The goal of any company is to grow. As your organization grows, the IT needs of your organization will grow too. If you want your IT solution to keep up, then you need an MSP that can scale their services along with the growth of your company.
• Do they offer IT support and managed IT?
  • Both solutions are centered around IT, but they provide different things. IT support is a service that’s focused on the individual. Managed IT, on the other hand, is a service meant to take care of the management of your infrastructure. IT support and managed IT are both important parts of an overall IT plan.

Getting the answers to these questions can make it a little easier to find the best provider for your needs.

Benefits of Using an Experienced MSP

As we’ve made it clear in this blog, MSP experience is important when picking the right vendor. Once you partner with an experienced MSP like Blue Net, you get benefits like:

• Stronger security posture
• Increased IT resilience
• Lower IT management costs
• More productivity

Get the Support Your IT Requires

Blue Net is not your average IT provider. We take pride in being one of the most experienced MSPs in the Twin Cities area. We leverage our MSP experience to deliver friendly and professional service that gets the job done right the first time.

Contact us today to learn more.