IT Help Desk

Our friendly and knowledgeable IT help desk technicians are always ready to help.

Your IT allows everyone at your company to work efficiently and be at their most productive. However, there are going to be times when you or your employees run into technical issues. When you have an IT-related problem, help desk services from Blue Net are there to provide support. Our team is here to help you get your IT up and running so you can get back to work with minimal disruption.

Get Help From Seasoned Experts

When your computer starts acting up, Microsoft Teams stops working, or you run into any other IT-related problem, get in touch with Blue Net. We’re not just an IT provider that manages your infrastructure—we also provide best-in-class help desk support. Our remote tech support services help with everything from computers and printers to network cabling and cloud services.

When you call Blue Net, you are never greeted by a robot or by someone in a call center located overseas. As your IT partner, we give you direct access to our highly trained and knowledgeable help desk technicians. Our team members are always friendly and professional and respond quickly to any inquiries. Since our level one technicians are more skilled than the average help desk specialist, issues are often handled by the first person you talk to.

Get Help From Seasoned Experts

The Blue Net team is dedicated to helping our clients resolve their technology problems. With our level of experience, we are able to assist with a variety of IT issues.

24/7 IT Support

The workday doesn’t always end at 5 o’clock. Sometimes employees find themselves working after hours. There are also numerous companies that operate from sunup to sundown. As a result, it’s necessary to have support at all times of the day to keep business running smoothly.

At Blue Net, we understand that every business is different and may operate during odd hours of the day. To accommodate all of our clients’ needs, our help desk runs 24 hours a day and seven days a week. This way, your employees are never waiting long to get the assistance they need.

How Is Help Desk Support Different From Managed Services?

Blue Net offers both managed IT and help desk services to support your company. While both solutions revolve around IT, they differ in important ways. Managed IT is a service we provide where our IT specialists take over the management of your organization’s IT infrastructure. From implementation to maintenance and more, we handle it all for you.

Help desk services, on the other hand, are more focused on IT from an individual perspective. When one of your employees is experiencing a technical issue, they can call on our help desk technicians to help them solve their problems. A help desk technician acts as a single point of contact so support case interactions are seamless and efficient.

What Are the Advantages of Outsourced Help Desk Support?

    From simple technology fixes to complex projects, IT help desk services are essential for keeping a business running smoothly. By outsourcing this IT support, your organization can experience benefits like:

  • Lower risk of losing critical data: Outsourced help desk specialists work to actively implement fixes to keep software issues and data loss at a minimum. We can also make sure there are multiple backups of your critical data.
  • Access to the best technology: We are always looking for opportunities to upgrade the technology we use to solve your problems. Our cutting-edge equipment allows us to better serve you.
  • Cost savings: To have internal IT support, you need to hire IT specialists who have the experience. Hiring new employees is expensive. By outsourcing, you can get the services you need at a fraction of the cost.
  • Local support: Blue Net is located in Minneapolis. This means we understand the unique IT needs of businesses in the Twin Cities area.

Why Work With Blue Net?

The Blue Net team cares about helping our clients achieve their business goals. IT plays a key role in that mission. As a leader in the industry, we work hard to keep your IT operating as it should. We also use our know-how to make sure you’re getting the most out of your infrastructure.

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