Technology opens up a variety of opportunities that organizations can use to enhance their business. It allows us to scale operations, be more productive, work remotely, collaborate on projects, and much more. However, hardware and software require maintenance, repair, and—inevitably—replacement. When this time comes, you’re going to need IT support to keep your infrastructure functioning optimally.
From attending video conferences to writing emails, you rely on your IT environment for most of your daily workflows. Technology is the backbone of your operations and no business can afford to leave their devices in disrepair. In most cases, an IT issue can be handled with the help of a virtual consultant. However, there are some problems that a remote assistant won’t be able to manage.
In a situation where virtual support is not enough, it’s time to call on an expert who can provide a physical presence. On-site computer support is where a managed service provider (MSP) sends over an IT specialist to your location. For example, when clients reach out to Blue Net, one of our local experts answers the call and sends a technician to your workplace. Once they arrive at your destination, they are able to take a more intimate look into what’s causing the issue.
As a business owner in Minneapolis, you understand that time is money. It may sound a bit cliché, but it’s the reality of business. There’s only so much time you can spare waiting for something before it starts costing your company money. This is why downtime has to be kept at a minimum.
Since this is the case, any old on-site service just won’t do. You need on-premises support that can be delivered lightning fast—like the services offered at Blue Net. When you partner with Blue Net for on-site support, we send our technicians to your workplace as soon as possible. Not only is this service fast, but once we’re at your location, we are able to deliver a higher level of problem solving. Our experts are able to resolve even the most complex technical issues.
Whether your infrastructure is state-of-the-art or old and covered in cobwebs, IT problems are going to happen every now and then. Any business that depends on technology needs IT support if it wants to keep its network up and running. Although most technical problems can be resolved virtually, some cases are too complex.
If your company requires reliable technical support for diagnosis and repair, then you could benefit from on-site IT services. When an IT specialist is physically present, you have the ability to freely communicate with them and get real-time updates on the progress of the fix. This type of service is perfect for any organization that wants peace of mind when it comes to their IT environment.
On-site support can be used to take care of a variety of IT concerns, including implementation, troubleshooting, technical support, and more. All you need is the right managed services provider and you can start taking advantage of benefits such as:
- Better Problem Solving: Remote IT help should be seen as the first line of support. A virtual assistant is able to help with simple IT needs like updating software and eliminating computer viruses. When a technician is there to see the problem firsthand, they are able to do a deep dive into an issue and offer solutions accordingly.
- Easier Communication: You can’t be expected to accurately explain something you don’t understand. Likewise, the technician on the other side of the call is going to have trouble understanding you. An IT specialist who is on location has direct access to the problem, allowing you to clearly show them what’s happening.
- See the Fix: When IT problems are handled remotely, it’s done behind the scenes. This leaves you twiddling your thumbs until they’re finished. With on-site service, you can watch what the technician is doing in real time. That provides an opportunity to learn about what they’re doing.
Blue Net is an industry-leading managed services provider that’s been delivering IT solutions to businesses across Minneapolis since 2009. Our team consists of highly trained IT experts who are committed to providing the services you need, whether virtually or on site. We respond to calls immediately and send our local technicians your way as soon as possible. Let us use our IT skills to give you the peace of mind you deserve.
Contact us to learn more about the services we offer.
Blue Net is your strategic technology partner delivering first-class, client-focused services and support. Our team stays on top of the latest technology and business trends to help companies meet and exceed their IT needs.